Problems I've Solved
Businesses don't always need another system, another consultant or a complete transformation.
Sometimes they need someone to step in, work out what's actually wrong, identify what matters most and find the most practical way forward.
Here are some examples of business, operational, digital and technology problems I've helped clients work through.
Beauty & Personal Care SME
Ongoing support was needed across operations, customers and marketing, with several competing priorities.
→The business had an ongoing trusted adviser who could look across the business, help prioritise what mattered and support implementation rather than simply provide recommendations.
Professional Services & Advisory Business
Several operational and digital issues, but no clear view of what needed attention first.
→A prioritised action plan showing what needed fixing first, what could wait and where improvements were most likely to create business value.
Membership & Sports Organisation
The existing management platform didn't support the online payments the organisation needed.
→A streamlined online payment process without the cost and disruption of replacing the organisation's existing management platform.
Community & Membership Organisation
Registrations were coming through, but some payment methods generated errors.
→A clearer and more reliable registration and payment experience with improved instructions for users and greater visibility of how the workflow operated.
Multi-Service SME
A growing business had outgrown a restrictive website and hosting setup.
→A more flexible digital foundation capable of supporting multiple business services and future technology requirements.
Professional Services Business
A business that once performed strongly on Google saw visibility and enquiries drop away.
→The business received a clear roadmap for rebuilding search visibility and improving its ability to attract relevant potential customers.
Small Business
Malicious activity had affected the business website and needed more than a quick clean-up.
→The business returned to a more secure and controlled digital environment with stronger technical foundations and improved protection.
You don't need to know what the solution is before we talk. Let's work out what's causing the problem, what needs fixing first and the most practical way forward.
